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Contact Shell Cards
Have a question related to Shell Cards in the U.S.? Find application or bill-payment information for your Shell-branded credit card, order a Shell gift card, or contact a representative about a becoming a franchisee.
Shell $aver Card(sm)
- Apply online
- All inquiries for existing card members: 1-877-278-0083
Shell Card
- Customer service for existing card members: 800-331-3703
- To apply: 888-98-SHELL (888-987-4355)
- Apply online
- For online account management and bill payment - opens in new windowFor mailing payment: Shell Credit Card Processing, P.O. Box 183018, Columbus OH 43218-3018
Shell MasterCard Credit Card
- Customer service for existing card members: 866-743-5562
- To apply: 1-877-My-Shell (1-877-697-4355)
- For online account management and bill payment - opens in new window
- For mailing payment: Bankcard Processing Center, P.O. Box 6401, The Lakes, NV 88901-6401; Please include your account number on the check and allow 5 to 7 days for delivery
- For mailing an overnight bill payment: CitiCorp Data Services, INC., Attn: Payment Mail Opening, 111 Sylvan Ave. , Englewood Cliffs, NJ 07632
Shell Fleet Credit Cards
- Customer service for existing card members: 800-377-5150
- To apply: 888-98-SHELL (888-987-4355)
- Apply online - opens in new window
- For online account management and bill payment: http://www.shellfleetcard.accountonline.com - opens in new window (opens in new window)
- For mailing payment: Shell Fleet Card Processing, P.O. Box 183019, Columbus OH 43218-3019
Shell Gift Cards
- For orders and information: 800-300-8113
- Order Cards or get Information Online
General inquiries related to Shell Service Stations (questions, comments, service station locator)
- Phone: 888-GO-SHELL (888-467-4355)
- E-mail: ShellCustomerCare@shell.com
- Store Locator and Route Planner
Retail station franchisee inquiries
If you are interested in learning more about our retail station franchisee opportunities, please contact us by phone or email to request a potential channel partner form.
- Phone: 888-GO-SHELL or 888-467-4355
- Email: ssc@shell.com
General Contact Information
- Phone: 713-241-6161 (all Shell U.S. companies)
- Mail: P.O. Box 2463, Houston, TX 77252 (Shell Oil Company)
- Shell U.S. Investor Relations: 212-218-3112
- Shell U.S. Media Relations: 713-241-4544
- Shell U.S. Trademarks: 888-SHELLTM or 888-743-5586
- Shell U.S. Royalties: 281-544-2600