How does the Shell and Kroger grocer rewards program work?
Customers in participating Ralphs markets can save a minimum of 10 cents/gallon rollback at the pump at participating Shell stations for every $100 spent at participating Ralphs stores, when they use their store-branded reward card. Offer valid up to 35 gallons per visit.
How many gallons of gasoline per visit can customers use their Fuel Points on to redeem savings?
There is a 35 gallon maximum per visit when redeeming the 10 cents per gallon rewards using your Fuel Points.
What steps will customers have to take to participate in this program?
To participate in the grocer rewards program, customers in the participating markets will need to use their active Ralphs Rewards Card, or apply for a rewards card, which is free and available at any Ralphs store or online at www.ralphs.com/myralphs - opens in new window. Fuel points must be used within a designated time period and customers can easily track their Fuel Points on their shopping receipt at Ralphs.
How do customers redeem their Fuel Points at participating Shell stations?
Customers may redeem their Fuel Points at participating Shell stations by swiping their participating loyalty card, manually entering their card number or by entering their alternate ID at the pump, which will initiate the fuel savings. The Fuel Points will be reflected on the pump as well as on the customer’s receipt.
How do customers know how many Fuel Points they have earned?
Fuel Points will be reflected on the customer’s grocery receipt after every purchase using their loyalty card at participating Ralphs locations. They also will have the option of registering online and monitoring their Fuel Points on their “My Ralphs” page (www.ralphs.com/myralphs - opens in new window).
How long do customers have to reach 100 Fuel Points and start redeeming the fuel savings? How long are the Fuel Points good for?
Grocery purchases can accumulate throughout the month and at the end of each month, the purchase accumulation level is reset for the following month. Ralphs issues Fuel Points on a monthly basis. All Fuel Points earned for the current month expire at the end of the following month. For example, if you earn 300 Fuel Points in March, you have until the end of April to use those March points.
How will customers know which Ralphs stores and Shell stations are participating in the program?
All Ralphs stores in the launch markets are participating. For participating Shell stations, customers can visit shell.us/ralphs or contact the Shell Customer Service telephone number at 1-888-GO-SHELL. In addition, participating Shell stations will have signage indicating they are participating in the grocer rewards program.
Can a customer with a loyalty card from one of Kroger Co.’s other family of brands stores use it to participate in this program?
Yes.
Are there other ways to earn Fuel Points beyond using my loyalty card when I buy groceries?
Yes! To help customers build up their savings quickly, Fuel Points can also be earned by purchasing prescriptions or gift cards from Ralphs. With every two qualifying prescriptions, or with a purchase of $50 in gift cards from Ralphs’ Gift Card Mall including Old Navy, McDonalds, Home Depot, Olive Garden, Best Buy, Sears and many more, customers will receive 100 Fuel Points. Some gift cards are excluded from this program and customers should be sure to have the cashier swipe their loyalty card to get the points.
Is there a limit as to how many Fuel Points a customer can earn?
No, there is no limit to the number of Fuel Points a customer can earn.
Is there a limit on how many Fuel Points a customer can redeem at once?
Yes, in most markets there is a limit of 100 Fuel Points that can be redeemed in a single fuel fill-up.
Can customers earn Fuel Points on purchases at Shell stations?
No. Fuel Points can only be earned through purchases at a Ralphs, or other stores within the Kroger family of stores.
What happens if a customer believes they have Fuel Points available, but they are not visible at the pump?
For questions related to Fuel Points, customers can call the Kroger Customer Service telephone number at 1-800-576-4377 or visit www.ralphs.com/ - opens in new window. For questions related to Shell, customers can call the Shell Customer Service telephone number at 1-888-GO-SHELL.
Do customers have to register for this new program at Shell?
No, customers can use their existing Ralphs Rewards Card to receive their Fuel Points. If they do not have an active Ralphs Rewards Card, they can apply for one, which is free and available at any Ralphs store or online at www.ralphs.com/myralphs - opens in new window.
How do customers know their privacy will be protected?
Kroger and Shell recognize that privacy is very important to customers, and they employ measures to protect the security and privacy of any personal information customers voluntarily provide. Kroger’s privacy policy is available on kroger.com. The Shell privacy policy is available at shell.us.
When will the program roll out to more Kroger markets/sites?
Following the successful rollout in select markets, future rollouts of the program will be determined by Shell and Kroger Co.
Are all Shell sites participating in this program?
For participating Shell stations, customers can visit shell.us/Ralphs or contact the Shell Customer Service at 1-888-GO-SHELL. In addition, participating Shell stations will have signage indicating they are participating in the grocer rewards program.
Why aren’t all Shell sites participating?
Shell-branded stations are owned and operated by third-party, independent wholesalers who are contractually allowed to display the Shell brand. The grocer rewards program is an opt-in program offered, but not required for the independent wholesalers to participate in.
Is Kroger now selling Shell gasoline?
No. The grocer rewards program does not change the formula of the fuel available at either Kroger Fuel Centers or Shell gas stations.
