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Contact Shell in the U.S.

For specific questions about Shell in the U.S., use the contact information below. View contact information for Shell globally - opens in new window (opens in new window).

General Contact Information
General inquiries related to Shell Service Stations
Purchase Shell Lubricants Products
Shell $aver Card(sm)
Shell Card
Shell MasterCard Credit Card
Shell Fleet Credit Cards
Shell Gift Cards
Retail station franchisee inquiries
Shell Energy Environmental Solutions

General Contact Information

Mail: P.O. Box 2463, Houston, TX 77252 (Shell Oil Company)
Shell U.S. Switchboard: 713-241-6161 (all Shell U.S. companies)
Shell U.S. Investor Relations: 212-218-3112
Shell U.S. Media Relations: 713-241-4544
Shell U.S. Trademarks: 888-SHELLTM or 888-743-5586
Shell U.S. Royalties: 281-544-2600

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General inquiries related to Shell Service Stations

(questions, comments, service station locator)

Phone: 888-GO-SHELL (888-467-4355)
E-mail: ShellCustomerCare@shell.com

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Purchase Shell Lubricants Products

Are you new to Shell or interested in doing business with Shell?

- 800-237-8645

Already doing business with Shell?

- 800-332-6457
- www.eserve.shell.com - opens in new window (opens in new window)

Have a Technical Question about a Shell Lubricant Product?

- 800-237-8645

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Shell $aver Card(sm)

To apply: www.ShellSaverCard.com (application only available online)
All inquiries for existing card members: 1-877-278-0083

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Shell Card

Customer service for existing card members: 800-331-3703
To apply: 888-98-SHELL (888-987-4355) or http://www.shellcreditcard.com - opens in new window (opens in new window)
For online account management and bill payment: http://www.shellcreditcard.accountonline.com - opens in new window (opens in new window)
For mailing payment: Shell Credit Card Processing, P.O. Box 183018, Columbus OH 43218-3018

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Shell MasterCard Credit Card

Customer service for existing card members: 866-743-5562
To apply: 1-877-My-Shell (1-877-697-4355) or http://www.877myshell.com - opens in new window (opens in new window)
For online account management and bill payment: http://www.shellmc.accountonline.com - opens in new window (opens in new window)
For mailing payment: Bankcard Processing Center, P.O. Box 6401, The Lakes, NV 88901-6401; Please include your account number on the check and allow 5 to 7 days for delivery
For mailing an overnight bill payment: CitiCorp Data Services, INC., Attn: Payment Mail Opening, 111 Sylvan Ave., Englewood Cliffs, NJ 07632

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Shell Fleet Credit Cards

Customer service for existing card members: 800-377-5150
To apply: 888-98-SHELL (888-987-4355) or http://www.shellcreditcard.com - opens in new window (opens in new window)
For online account management and bill payment: http://www.shellfleetcard.accountonline.com - opens in new window (opens in new window)
For mailing payment: Shell Fleet Card Processing, P.O. Box 183019, Columbus OH 43218-3019

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Shell Gift Cards

For orders and information: 800-300-8113, or http://www.shellgiftcard.com - opens in new window (opens in new window)

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Retail station franchisee inquiries

If you are interested in learning more about our retail station franchisee opportunities, please contact us by phone or email to request a potential channel partner form.

Phone: 888-GO-SHELL or 888-467-4355
Email: ssc@shell.com

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