Contact Shell in the U.S.

• Mail: P.O. Box 2463, Houston, TX 77252 (Shell Oil Company)
• Shell U.S. Switchboard: 713-241-6161 (all Shell U.S. companies)
• Shell U.S. Investor Relations: 713-241-1042
• Shell U.S. Media Relations: 713-241-4544
• Shell U.S. Trademarks: 888-SHELLTM or 888-743-5586
• Shell U.S. Royalties:   281-544-2600

 (questions, comments, service station locator)

• Phone: 888-GO-SHELL (888-467-4355)
• E-mail: ShellCustomerCare@shell.com

Shell is looking for talented graduates and experienced professionals. To view our current listing of employment opportunities, visit the Jobs & Careers section on this website. If you require additional information, visit the Shell Careers FAQ - opens in new window. Please note that we cannot accept resumes via fax or mail and applications should be done using our careers section.

• Are you new to Shell or interested in doing business with Shell?

            - 800-237-8645

• Already doing business with Shell?

            - 800-332-6457
            - www.eserve.shell.com - opens in new window  (opens in new window)

• Have a Technical Question about a Shell Lubricant Product?

             - 800-237-8645

• Application only available online.
• All inquiries for existing card members: 1-877-278-0083

• Customer service for existing card members: 800-331-3703
• To apply:  888-98-SHELL (888-987-4355) or visit the USA Cards Site
• For online account management and bill payment: http://www.shellcreditcard.accountonline.com - opens in new window (opens in new window)
• For mailing payment: Shell Credit Card Processing, P.O. Box 183018, Columbus OH 43218-3018

• Customer service for existing card members:  866-743-5562
• To apply: 1-877-My-Shell (1-877-697-4355) or Visit the USA Cards Page
• For online account management and bill payment: http://www.shellmc.accountonline.com - opens in new window (opens in new window)
• For mailing payment: Bankcard Processing Center, P.O. Box 6401, The Lakes, NV 88901-6401; Please include your account number on the check and allow 5 to 7 days for delivery
• For mailing an overnight bill payment: CitiCorp Data Services, INC., Attn: Payment Mail Opening, 111 Sylvan Ave., Englewood Cliffs, NJ 07632

• Customer service for existing card members: 800-377-5150
• To apply: 888-98-SHELL (888-987-4355) or visit the Shell USA Cards page
• For online account management and bill payment: http://www.shellfleetcard.accountonline.com - opens in new window (opens in new window)
• For mailing payment: Shell Fleet Card Processing, P.O. Box 183019, Columbus OH 43218-3019

• For orders and information: 800-300-8113, or visit the Shell USA Cards page

If you are interested in learning more about our retail station franchisee opportunities, please contact us by phone or email to request a potential channel partner form.

• Phone:  888-GO-SHELL or 888-467-4355
• Email:  ssc@shell.com

877-499-1289
shell@dtz.us.com
Shell/Motiva
c/o DTZ
P.O. Box 4393
Houston, Texas 77210

Natural Gas, Power and Environmental Solutions

To ensure you get the proper information, please use the information below only for contacting Natural Gas, Power and Environmental Solutions.

Houston, Texas
Two Houston Center, Plaza Level I
909 Fannin Street
Houston, Texas 77010
713-767-5400
Customer Service: 800.281.2824