U.S. Staff Alert

Notice of Security Incident

03/10/2008

Shell has become aware that personal information related to a small number of Shell employees has regrettably been obtained and misused.

We believe an employee of a third party vendor, while working on a Shell U.S. database as part of a project, had access to social security numbers (SSN) and used that information to file fraudulent unemployment claims on four of our active employees. 

Shell has informed the four affected employees, removed the vendor's employee from our premises and terminated the agreement with the third party vendor. The matter is being fully investigated internally and Shell is continuing to work with the Texas Workforce Commission and Harris County law enforcement to investigate this matter.

Since being made aware of this, Shell has conducted an extensive investigation to attempt to ascertain whether additional employee data has been compromised and has found no evidence that it has. Nonetheless, the Company is required by law to inform you of the possibility, and we are providing this notification pursuant to that requirement.

While at this time Shell has no information that there was any credit card fraud or that any other employees' SSNs, names, dates of birth or financial information was misused by the vendor's employee, we wanted to make you aware of some precautions that you may wish to take.  

We realize that notice of this incident may cause you concern and regret the anxiety this kind of situation creates.  Fortunately, there are actions you can take to detect and/or prevent potential future misuse. 

The options are:

• Reviewing your Credit Reports
• Fraud Security Alert
• Security Freeze

Get additional information on these options (PDF, 23kb KB).

For more information on identity theft, we suggest that you visit the Federal Trade Commission web site at http://www.ftc.gov/bcp/edu/microsites/idtheft/.  A Social Security Administration booklet also provides helpful information and is available online at http://www.ssa.gov/pubs/10064.html.

Again, we regret any concern or anxiety this incident has caused you.  Beginning Monday, October 6, 2008, questions about this matter can be directed to 866.659.0032 between the hours of 8:00 am to 4:00 pm CST, Monday through Friday.