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USA

Pensioner Customer Service
1-877-401-5456
713-241-8904 (Houston)
For pensioner club matters, post-retirement Learning Account reimbursement status, retiree website questions and forms.

Shell Benefits Service Center
www.netbenefits.fidelity.com
1-800-30SHELL (1-800-307- 4355)
For all benefits needs, funds, pension matters and address changes.
UnitedHealthcare (Shell HSM Plan)

Customer Service
1-800-752-8982
For Shell HSM Plan coverage questions, changing your primary care physician (PCP), problems with a claim

Senior Support
1-888-831-2645
For Shell HSM Medicare Complementary Plan coverage questions, problems with a claim

Nurseline
1-866-202-2581
www.myuhc.com
For free, 24/7 health information

Value Options
24-hour Clinical Referral Line
www.valueoptions.com
1-800-543-8114
For information about mental health and substance abuse benefits covered under Shell HSM plan,  questions or claim forms.

Caremark Prescriptions
www.caremark.com
1-866-221-4207
For information about participating pharmacies and  mail order program for Shell HSM plans.

CIGNA DentalCare
1-888-336-8258
www.cigna.com/dental

Vision Service Plan
For dental plan information and participating providers.
1-800-877-7195
www.vsp.com

John Hancock
For a provider directory or plan information.
http://gltcshell.jhancock.com
1-888-343-1600
For questions about long-term care insurance.

Shell Keepsakes

Moving Services
Pensioners and their families who are buying or selling their homes are eligible to participate in the Home & Move Program offered by Cartus, the company that administers Shell’s US Domestic Relocation Program for employees.
For further information, call 1-800-995-6606.

HR Service Desk Americas

SHLOIL-HR-Service-Desk-Americas@shell.com

1-800-663-9898 in Canada

1-403-691-2900, outside Canada

For all other questions or changes or to report a spouse, beneficiary or retiree death

Retirement services

hr-retirement-services@shell.com

1-877-316-1311 in Canada

1-403-691-3100, outside Canada

 

Health, Dental, HSA claims

Sun Life Financial

www.mysunlife.ca 

1-866-203-4526 in Canada

1-800-9876-5470, outside Canada

For status of claims and coverage information

Travel assistance

Europe Assistance USA Inc.

Canada and the US: 1-800-511-4610

Mexico: 00-1-800-368-7878

Elsewhere: 202-296-7493

 

Retiree Association

Fred Resch

Shell Ontario Association of Retirees (SOAR)

946 Lawrence Ave. East, Unit #2

PO Box 47634

Don Mills, Ontario  M3C 3S7

Phone:  1-905-471-1969

E-mail:  fredresch@rogers.com

Shell Golden Pecten Club

PO Box 502

Pincher Creek, AB  T0K 1W0

Phone:  1-403-627-4741

Mr. Bob Linegar

Shell Retired Employees' Association

52887 Pinehurst Place

Delta, BC V4M 4E1

1-604-948-1163

Shell Oiltimers Club (Alberta)

Calgary

Shell Manitoba Retirees' Association

Apt. 906, 1630 Henderson Highway

Winnipeg, MB T2G 2B9

1-204-338-8114

Bill Wright

Shell Friendship Club

589 Montcalm Street

Repentigny, QB  J6A 2L1

Phone:  1-450-654-9311

Email:  bwright@videotron.ca

Bill Wright

Club de l’amitié Shell

589, rue Montcalm

Repentigny (Quebec)  J6A 2L1

Téléphone :  1-450-654-9311

Courriel : bwright@videotron.ca

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