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USA

Pensioner Customer Service
1-877-401-5456
713-241-8904 (Houston)
For pensioner club matters, post-retirement Learning Account reimbursement status, retiree website questions and forms.

Shell Benefits Service Center
www.netbenefits.fidelity.com
1-800-30SHELL (1-800-307- 4355)
For all benefits needs, funds, pension matters and address changes.
UnitedHealthcare (Shell HSM Plan)

Customer Service
1-800-752-8982
For Shell HSM Plan coverage questions, changing your primary care physician (PCP), problems with a claim

Senior Support
1-888-831-2645
For Shell HSM Medicare Complementary Plan coverage questions, problems with a claim

Nurseline
1-866-202-2581
www.myuhc.com
For free, 24/7 health information

Value Options
24-hour Clinical Referral Line
www.valueoptions.com
1-800-543-8114
For information about mental health and substance abuse benefits covered under Shell HSM plan,  questions or claim forms.

Caremark Prescriptions
www.caremark.com
1-866-221-4207
For information about participating pharmacies and  mail order program for Shell HSM plans.

CIGNA DentalCare
1-888-336-8258
www.cigna.com/dental

Vision Service Plan
For dental plan information and participating providers.
1-800-877-7195
www.vsp.com

John Hancock
For a provider directory or plan information.
http://gltcshell.jhancock.com
1-888-343-1600
For questions about long-term care insurance.

Shell Keepsakes

Moving Services
Pensioners and their families who are buying or selling their homes are eligible to participate in the Home & Move Program offered by Cartus, the company that administers Shell’s US Domestic Relocation Program for employees.
For further information, call 1-800-995-6606.

HR Service Desk Americas
SHLOIL-HR-Service-Desk-Americas@shell.com
1-800-663-9898 in Canada
1-403-691-2900, outside Canada
For all other questions or changes or to report a spouse, beneficiary or retiree death

Retirement services
hr-retirement-services@shell.com
1-877-316-1311 in Canada
1-403-691-3100, outside Canada

Health, Dental, HSA claims
Sun Life Financial
www.mysunlife.ca 
1-866-203-4526 in Canada
1-800-9876-5470, outside Canada
For status of claims and coverage information
Travel assistance
Europe Assistance USA Inc.

Canada and the US: 1-800-511-4610
Mexico: 00-1-800-368-7878
Elsewhere: 202-296-7493

Retiree Association

Fred Resch
Shell Ontario Association of Retirees (SOAR)
946 Lawrence Ave. East, Unit #2
PO Box 47634
Don Mills, Ontario  M3C 3S7
Phone:  1-905-471-1969
E-mail:  fredresch@rogers.com

Shell Golden Pecten Club
PO Box 502
Pincher Creek, AB  T0K 1W0
Phone:  1-403-627-4741

Mr. Bob Linegar
Shell Retired Employees' Association
52887 Pinehurst Place
Delta, BC V4M 4E1
1-604-948-1163

Mr. Ed Huestis
Shell Oiltimers Club (Alberta)
1058 Shawnee Road
Calgary, AB T2Y 1W5
Phone: 1-403-247-1135
Fax: 1-403-247-1135

Marion Moore
Shell Manitoba Retirees' Association
Apt. 906, 1630 Henderson Highway
Winnipeg, MB T2G 2B9
1-204-338-8114

Bill Wright
Shell Friendship Club
589 Montcalm Street
Repentigny, QB  J6A 2L1
Phone:  1-450-654-9311
Email:  bwright@videotron.ca

Bill Wright
Club de l’amitié Shell
589, rue Montcalm
Repentigny (Quebec)  J6A 2L1
Téléphone :  1-450-654-9311
Courriel : bwright@videotron.ca

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