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Pensioner Customer Service
713-241-8904 (Houston)
For pensioner club matters, post-retirement Learning Account reimbursement status, retiree website questions and forms.

Shell Benefits Service Center
1-800-30SHELL (1-800-307- 4355)
For all benefits needs, funds, pension matters and address changes.
UnitedHealthcare (Shell HSM Plan)

Customer Service
For Shell HSM Plan coverage questions, changing your primary care physician (PCP), problems with a claim

Senior Support
For Shell HSM Medicare Complementary Plan coverage questions, problems with a claim

For free, 24/7 health information

Value Options
24-hour Clinical Referral Line
For information about mental health and substance abuse benefits covered under Shell HSM plan,  questions or claim forms.

Caremark Prescriptions
For information about participating pharmacies and  mail order program for Shell HSM plans.

CIGNA DentalCare

Vision Service Plan
For dental plan information and participating providers.

John Hancock
For a provider directory or plan information.
For questions about long-term care insurance.

Shell Keepsakes

Moving Services
Pensioners and their families who are buying or selling their homes are eligible to participate in the Home & Move Program offered by Cartus, the company that administers Shell’s US Domestic Relocation Program for employees.
For further information, call 1-800-995-6606.

HR Service Desk Americas


1-800-663-9898 in Canada

1-403-691-2900, outside Canada

For all other questions or changes or to report a spouse, beneficiary or retiree death

Retirement services


1-877-316-1311 in Canada

1-403-691-3100, outside Canada


Health, Dental, HSA claims

Sun Life Financial


1-866-203-4526 in Canada

1-800-9876-5470, outside Canada

For status of claims and coverage information

Travel assistance

Europe Assistance USA Inc.

Canada and the US: 1-800-511-4610

Mexico: 00-1-800-368-7878

Elsewhere: 202-296-7493


Retiree Association

Fred Resch

Shell Ontario Association of Retirees (SOAR)

946 Lawrence Ave. East, Unit #2

PO Box 47634

Don Mills, Ontario  M3C 3S7

Phone:  1-905-471-1969

E-mail:  fredresch@rogers.com

Shell Golden Pecten Club

PO Box 502

Pincher Creek, AB  T0K 1W0

Phone:  1-403-627-4741

Mr. Bob Linegar

Shell Retired Employees' Association

52887 Pinehurst Place

Delta, BC V4M 4E1


Shell Oiltimers Club (Alberta)


Shell Manitoba Retirees' Association

Apt. 906, 1630 Henderson Highway

Winnipeg, MB T2G 2B9


Bill Wright

Shell Friendship Club

589 Montcalm Street

Repentigny, QB  J6A 2L1

Phone:  1-450-654-9311

Email:  bwright@videotron.ca

Bill Wright

Club de l’amitié Shell

589, rue Montcalm

Repentigny (Quebec)  J6A 2L1

Téléphone :  1-450-654-9311

Courriel : bwright@videotron.ca

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Related Links

To log in and access the Shell Oil Company Foundation Giving Campaign website.
Access to The People’s Trust branches located within Shell locations has been restricted to Shell employees only. Please note that this change was carefully considered and a decision was made to eliminate public access to onsite Shell facilities for security reasons.We sincerely apologize for this inconvenience.

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