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Shell Alumni in the Americas Online
This website is for you - Shell retirees, alumni and their families.
Pensioner Customer Service
For pensioner club matters, post-retirement Learning Account reimbursement status, retiree website questions and forms.
Shell Benefits Service Center
1-800-30SHELL (1-800-307- 4355)
For all benefits needs, funds, pension matters and address changes.
UnitedHealthcare (Shell HSM Plan)
For Shell HSM Plan coverage questions, changing your primary care physician (PCP), problems with a claim
For Shell HSM Medicare Complementary Plan coverage questions, problems with a claim
For free, 24/7 health information
24-hour Clinical Referral Line
For information about mental health and substance abuse benefits covered under Shell HSM plan, questions or claim forms.
For information about participating pharmacies and mail order program for Shell HSM plans.
Vision Service Plan
For dental plan information and participating providers.
For a provider directory or plan information.
For questions about long-term care insurance.
Pensioners and their families who are buying or selling their homes are eligible to participate in the Home & Move Program offered by Cartus, the company that administers Shell’s US Domestic Relocation Program for employees.
For further information, call 1-800-995-6606.
HR Service Desk Americas
1-800-663-9898 in Canada
1-403-691-2900, outside Canada
For all other questions or changes or to report a spouse, beneficiary or retiree death
1-877-316-1311 in Canada
1-403-691-3100, outside Canada
Health, Dental, HSA claims
Sun Life Financial
1-866-203-4526 in Canada
1-800-9876-5470, outside Canada
For status of claims and coverage information
Europe Assistance USA Inc.
Canada and the US: 1-800-511-4610
Shell Ontario Association of Retirees (SOAR)
946 Lawrence Ave. East, Unit #2
PO Box 47634
Don Mills, Ontario M3C 3S7
Shell Golden Pecten Club
PO Box 502
Pincher Creek, AB T0K 1W0
Mr. Bob Linegar
Shell Retired Employees' Association
52887 Pinehurst Place
Delta, BC V4M 4E1
Shell Manitoba Retirees' Association
Apt. 906, 1630 Henderson Highway
Winnipeg, MB T2G 2B9
Shell Friendship Club
589 Montcalm Street
Repentigny, QB J6A 2L1
Club de l’amitié Shell
589, rue Montcalm
Repentigny (Quebec) J6A 2L1
Téléphone : 1-450-654-9311
Courriel : firstname.lastname@example.org
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You should receive the printed version when you become an active pensioner. Or simply register to get an electronic copy here.