Pensioner Customer Service
713-241-8904 (Houston)
For pensioner club matters, post-retirement Learning Account reimbursement status, retiree website questions and forms.

Shell Benefits Service Center
1-800-30SHELL (1-800-307- 4355)
For all benefits needs, funds, pension matters and address changes.
UnitedHealthcare (Shell HSM Plan)

Customer Service
For Shell HSM Plan coverage questions, changing your primary care physician (PCP), problems with a claim

Senior Support
For Shell HSM Medicare Complementary Plan coverage questions, problems with a claim

For free, 24/7 health information

Value Options
24-hour Clinical Referral Line
For information about mental health and substance abuse benefits covered under Shell HSM plan, questions or claim forms.

Caremark Prescriptions
For information about participating pharmacies and mail order program for Shell HSM plans.

CIGNA DentalCare

Vision Service Plan
For dental plan information and participating providers.

John Hancock
For a provider directory or plan information.
For questions about long-term care insurance.

Shell Keepsakes

Moving Services
Pensioners and their families who are buying or selling their homes are eligible to participate in the Home & Move Program offered by Cartus, the company that administers Shell’s US Domestic Relocation Program for employees. 

For further information, call 1-800-995-6606.

Shell Benefits Centre

To view your coverage, find information about the plans and make changes when appropriate contact the Shell Benefits Centre:

Toll-free at 1-877-550-3539 (1-416-390-2633 if you’re outside Canada and the U.S.) from 6 a.m. to 6 p.m. Mountain Time any business day, or
Go to and use the message centre.
User ID:  last six digits of your Shell People Personnel Number

In the event of the death of a retiree, spouse of a retiree or dependent, contact the Shell Benefits Centre. The Shell Benefits Centre will help you initiate any applicable insurance claim process and will also help you manage the necessary changes to your benefits and pension.

Health and Dental

Sun Life Financial administers the health and dental benefits. For assistance with health and dental claims and coverage information, contact the Sun Life Financial Customer Care Centre:

Toll-free at 1-866-203-4526 (1-800-9876-5470 if you’re outside Canada) from 6 a.m. to 6 p.m. Mountain Time any business day, or
Go to to visit the Sun Life Financial Member Services website and select Secure messages.
Contract Numbers Member ID
Extended Health Care: 150113 100 followed by the last six digits of your
Dental: 150113 Shell People Personnel Number
Retiree HSA Plus: 20573
Emergency Travel Assistance

For emergency travel assistance contact Europ Assistance USA, Inc. (Europ Assistance):

Toll-free at at1-800-511-4610 in Canada and the U.S.,
Collect at 1-202-296-7493 from outside of the U.S.,
From Cuba by calling 66-12-12 for an international operator. Ask for 1-202-296-7493 (collect call). In Cuba toll-free dialing or calls from public phones are not available.
Life Insurance

Desjardins Financial Security (Desjardins) underwrites the Retiree Life Insurance plan under Policy 530011.

To view your Life Insurance coverage, find and link to information about the plan, and make beneficiary changes, contact the Shell Benefits Centre:

Go to
Select myBenefits
HR Service Desk Americas

Pension payments, T4, T4A, income tax and all other questions contact the HR Service Desk 


Toll-free at 1-800-663-9898 (1-403-691-2900 if you’re outside Canada), or

Retiree Association

Bill Wright, Shell Friendship Club
589 Montcalm Street, Repentigny, QC  J6A 2L1
Phone:  1-450-654-9311

Mr. Gaétan Vachon, L’O.A.S.I.S.
5489, rue du Menuet, Charny, QC  G6X 2Z2
Phone: 1-418-832-4333

Mr. Roger Amiot, Shell Canada Retirement Association of British Columbia
14877 – 24th Avenue, Surrey, BC  V4P 1N9
Phone: 1-604-535-3352

Jim Rodgers, Shell Manitoba Retirees’ Association
837 Buckingham Road, Winnipeg, MB R3R 1C3
Phone: 1-204-888-9708

Audrey Broer, Sarnia Ontario Chapter, SOAR
Phone:  1-519-381-4251

Fred Resch, Shell Ontario Association of Retirees (SOAR)
946 Lawrence Ave. East, Unit #2, PO Box 47634
Don Mills, ON M3C 3S7
Phone:  1-905-471-1969

Shell Golden Pecten Club
PO Box 502, Pincher Creek, AB  T0K 1W0
Phone: 1-403-627-4741

Shell Oiltimers Club (Alberta)

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