Pensioner Customer Service
For pensioner club matters, post-retirement Learning Account reimbursement status, retiree website questions and forms.
Shell Benefits Service Center
1-800-30SHELL (1-800-307- 4355)
For all benefits needs, funds, pension matters and address changes.
UnitedHealthcare (Shell HSM Plan)
For Shell HSM Plan coverage questions, changing your primary care physician (PCP), problems with a claim
For Shell HSM Medicare Complementary Plan coverage questions, problems with a claim
For free, 24/7 health information
24-hour Clinical Referral Line
For information about mental health and substance abuse benefits covered under Shell HSM plan, questions or claim forms.
For information about participating pharmacies and mail order program for Shell HSM plans.
Vision Service Plan
For dental plan information and participating providers.
For a provider directory or plan information.
For questions about long-term care insurance.
Pensioners and their families who are buying or selling their homes are eligible to participate in the Home & Move Program offered by Cartus, the company that administers Shell’s US Domestic Relocation Program for employees.
For further information, call 1-800-995-6606.